I returned my Ouya and received a refund

After owning a Ouya for a week I’ve returned it to Amazon for a refund. The Ouya had problems that I couldn’t get over. I could have waited and hoped some future update would have fixed those problems, but after dealing with Ouya support and reading their forums I wasn’t confident it would happen.

The Bad

Overscan

I wrote a whole post about my frustrations with overscan. The fact that it had the problem was frustrating enough, the response I received about the problem put me over the edge. This problem and the response is the majority reason I returned my Ouya.

Support

The lack of support is appalling. There are issues, such as the overscan problem,  that make the Ouya unusable for people. The response you receive, if any, is that they’re working on it. In the case of the overscan problem, it’s been about three months and three firmware updates with no fix. I did get a response about my problem with overscan, but I felt the Ouya representative was annoyed I was even bringing it up. It’s a problem with your TV after all.

The touch pad

The touch pad on the controller is an awesome concept. Their implementation is bad and almost unusable. It’s hard to reach and when you do get a finger on it the cursor flies around on the screen almost at random. Also, you have to really give it a good thump for it to detect a click.

Games

I personally didn’t care much for the games. My selection was very limited though because of the overscan problem.

The Interface

The interface was overly simplistic and somehow sluggish. I didn’t like that my side loaded apps were in a different spot than my Ouya Store apps. The store having some options to sort would be nice.

Wifi

The Ouya’s wifi is just plain bad. Side by side with an ASROCK 330 using a no name USB wifi dongle the Ouya had worse reception,  higher ping, and a slower speed. I had to use a wired connection for XBMC to properly play videos on the Ouya.

The Good

I don’t want to come off as an Ouya hating fan boy. The Ouya has some great ideas and some great qualities.

XBMC and Plex ran like champs. They self corrected for my overscan problem. They both played all of my videos without any long buffering or stutters. (once on a wired network)

The emulators are awesome. I tried everything from the Atari 2600 to the PSX, all worked fantastically and corrected for the overscan.

Where it went wrong for me

I have an old XBOX running XBMC I use for emulators, then I have an ASROCK 330 for XBMC. My hope with the Ouya was to combine those into one machine. As an emulator and XBMC box Ouya did well. The overscan and the other problems (especially the overscan) just bugged the hell out of me. I didn’t want to use something I felt was broken.

I think the Ouya as a concept will ultimately be successful. Either the Ouya 2 will correct all of the problems, or a competitor will appear that does. If nothing else, the Kickstarter shows the market for a set top entertainment device that is open and hackable, I just don’t think the current Ouya is it.

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